Matrimonial - Child Sexual Abuse and Exploitation Prevention Policy

Child Sexual Abuse and Exploitation Prevention Policy

Last updated: Feb 1, 2025

1. Introduction At Matrimonial, we are committed to providing a safe and respectful environment for all users, particularly minors. We take a strong stance against any form of child sexual abuse and exploitation (CSAE) and are dedicated to preventing, detecting, and responding to any such incidents on our platform. This policy outlines our standards and procedures for preventing CSAE and ensuring the safety of our users. It details how we work to protect children and how users can report any concerns.
2. Prevention Measures We actively implement and enforce strict measures to prevent CSAE on our platform, including:
   Content moderation tools: Our platform uses a combination of automated detection systems and manual review to monitor for harmful content.
   Age verification: We require accurate age information from users and restrict certain content and interactions based on age.
   Educational resources: We provide information on CSAE awareness for both users and parents/guardians.
   Partnerships with organizations: We collaborate with recognized organizations, such as the Internet Watch Foundation (IWF), to stay updated on best practices and address CSAE concerns.
3. Reporting CSAE If you encounter any content or behavior that you suspect involves CSAE, please report it immediately through our dedicated reporting tools. All reports will be taken seriously and reviewed promptly.
   How to report: Users can report suspected CSAE by contacting support directly.
   Anonymity: Reports can be submitted anonymously to ensure the privacy and safety of the reporter.
   Response and action: Upon receiving a report, our team will investigate the matter and take appropriate action, including removing the content, suspending accounts, and, when necessary, working with law enforcement.
4. Compliance with Laws and Regulations We comply with all relevant legal requirements, including but not limited to:
   Children’s Online Privacy Protection Act (COPPA): Our platform is designed to comply with COPPA, ensuring that children under the age of 13 are not exposed to harmful content or interaction.
   General Data Protection Regulation (GDPR): We adhere to the GDPR to protect the data privacy of our users, especially minors.
   International Collaboration: We work with global organizations and follow international best practices to prevent CSAE.
5. Zero Tolerance for CSAE We have a zero-tolerance policy for any child sexual abuse and exploitation on our platform. Any user found violating this policy will face immediate account suspension or termination, and we may involve law enforcement authorities as appropriate.
6. Educational Commitment We understand that education plays a key role in the prevention of CSAE. As part of our commitment to keeping our platform safe, we will: Provide regular updates and resources to educate users on CSAE prevention. Offer guidance for parents and guardians on how to monitor their children's online activity. Ensure our employees and content moderators receive regular training on identifying and addressing CSAE.
7. Contact Us If you have any questions, concerns, or would like to learn more about our policies, please do not hesitate to contact us. Your safety is our top priority.
   Email: [email protected]
   Phone: +8809638088088
8. Updates to this Policy We are committed to regularly reviewing and updating this policy to ensure it remains effective and in line with evolving legal standards. Any changes to this policy will be communicated to our users via [email, app notifications, etc.].